Frequently Asked Questions (FAQs)
Have a question? You're in the right place! We've gathered answers to our most common inquiries to help you get the information you need quickly. If you can't find what you're looking for, please don't hesitate to contact our customer support team.
Orders & Shipping
We process all orders within 1-2 business days. Standard shipping within the continental US typically takes 3-5 business days after processing. You will receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can click on that number to see the latest updates on your shipment's location.
Shipping costs are calculated at checkout based on your location and the shipping method you choose.
Currently, we only ship to addresses within the United States. We hope to offer international shipping in the future!
Payments
- Major credit cards: Visa, Mastercard, American Express, and Discover.
- Digital wallets: PayPal, Apple Pay, and Google Pay.
Absolutely. Your security is our top priority. Our website uses SSL (Secure Socket Layer) encryption to protect your personal and payment information. We do not store your full credit card details on our servers.
When you place an order, a pre-authorization hold is placed on your card. Your card will only be officially charged when your order has been packed and shipped from our facility.
As required by law, we charge sales tax on orders based on the shipping address. The final sales tax amount will be calculated and displayed during the checkout process before you confirm your payment.
Products & Sizing
Our shirts are designed for a comfortable, athletic fit. You can find a detailed size chart with specific measurements on each product page. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Our Performance Shirts are made from advanced technical fabrics that offer UPF 50+ sun protection, superior moisture-wicking to keep you dry, and anti-odor technology. They are designed to keep you comfortable and protected during long days on the water.
Most of our lures are designed to be effective in both freshwater and saltwater environments. However, if a lure is specifically designed for one or the other, it will be noted in the product description. Remember to always rinse your lures with fresh water after saltwater use, as detailed in our Product Care Guide.
Returns & Exchanges
We offer a 30-day return window for all eligible items (Apparel and Bags). To be accepted, items must be unused, in their original condition, with all tags attached. For full details, please read our complete Return & Refund Policy.
A: To start a return, simply send an email to our support team at [email protected] with your order number and the name of the item you'd like to return. Our team will guide you through the next steps.
Due to their nature, our fishing lines, leaders, and lures are considered final sale and cannot be returned once opened or used. If you believe your item has a manufacturing defect upon arrival, please see our here for information on how to proceed.
Customers are responsible for the cost of return shipping unless the return is a result of an error on our part (e.g., we sent the wrong item).
Warranty & Product Care
We stand behind our quality. Our apparel and bags are covered by a one-year limited warranty against any manufacturing defects, such as faulty zippers or seam failures. This does not cover normal wear and tear or accidental damage. You can read the full policy here.
Great question! To maintain its UPF and moisture-wicking properties, machine wash it cold with like colors. Do not use fabric softener, as it can clog the fabric's pores. We recommend hanging it to dry for the best results. For more detailed instructions, please visit our Product Care Guide.
First, empty the bag completely. Then, wipe the interior and exterior with a cloth dampened with warm water and a little mild soap. To deodorize, sprinkle the inside of the dry bag with baking soda, let it sit overnight, and then vacuum it out thoroughly.
Rust is usually caused by storing lures while they're still wet. Always rinse your lures with fresh water and let them dry completely before putting them back in your tackle box. You can replace rusty hooks with new ones of the same size. Preventing rust is a key part of our Product Care Guide.